Field Support Engineer (Engineer - Onsite Technical Support) at Lorache Consulting Limited

Major Deliverables

• Manage incidents, respond to requests for technical assistance in person, via phone & email
• Responsible for supporting post-sales customer activity remotely and on-site.
• Responsible for carrying out detailed Site Survey & maintain proper documentation
• Perform installation and implementation and network integration at customer’s site
• Promptly investigate, resolve & report any incidents, errors, events or deviations.
• Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
• Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
• Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
• Track and route problems and requests and document resolutions
• Prepare daily activity reports
• Inform management of recurring problems.

Function/Domain

• Customer Service/Technical Support Group
• Reporting to Direct - Supervisor
• Technical Support Group; HOD
• Place of Posting: Nigeria

Qualifications

• HND/Graduate/Post Graduate in Electrical/Electronics/Computer/Communication InfoTech.

Desired Experience:

• 1 to 3 years in similar profile.

Essential Attributes:

• Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN,
• Device/Network level Troubleshooting.
• a. Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player.
• Desired Results: Relevant Industry
• Experience, been on the front desk handling customers and team.