ICT/Support Officer at Protaxi

Job Description

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Planning and undertaking scheduled maintenance upgrades
• Setting up accounts for staff, ensuring that they know how to log in
• Solving password problems
• Talking to clients and computer users to determine the nature of any problems they encounter
• Responding to breakdowns
• Investigating, diagnosing and solving computer software and hardware faults
• Repairing equipment and replacing parts
• Obtaining replacement or specialist components, fixtures or fittings
• Checking computer equipment for electrical safety
• Maintaining records of software licenses
• Managing stocks of equipment, consumables and other supplies
• Database management
• Database, hardware and network performance tuning
• Installation and administration of servers
• Management and configuration of switches, firewalls and routers
• Managing data center infrastructure
• Application and infrastructure security testing
• End to end resolution on technical issues
• Investigating and resolving customer queries to ensure that the system runs smoothly for our end users

Requirements

• In-depth knowledge of hardware and software
• Up-to-date knowledge of the latest IT and software trends
• Strong customer service ethos
• Ability to work well with people
• Strong communications skills
• Excellent organizational skills
• Ability to quickly establish good working relationships with clients
• Willingness to sometimes work unsociable hours
• Patience
• A logical mind
• Enthusiasm for continual learning