Database Administrator at Ikeja Electricity Distribution Company

Reporting To: Application Support Team Lead

Role Purpose

• The Role of the Database administrator has responsibility for planning and development as well maintaining the performance, integrity and security of enterprise database systems.

Responsibilities
Database Administration:  

• Establish the needs of users and monitoring user access and security
• Monitor performance and managing parameters to provide fast responses to users
• Capacity Planning
• Maintain system stability and high availability
• Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
• Manage problems from identification through to resolution
• Applying database and operating system upgrades and updates
• Deploy application releases and configuration changes
• Develop implementation, backup and roll-back plans
• Act as a technical resource for internal and external projects
• Adhere to appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management)
• Maintain good working relationships with internal departments as well as third-party vendors

Personal and Team Development:

• Share / spread knowledge with team members as well as internal teams (client services, service desk, development)
• Pro-active in maintaining and increasing the teams and your own technical knowledge
• Identify training needs or requirements for yourself individually and for the team

Documentation:

• Ensure incidents and problems are up-to-date
• Ensure release and configuration request are up-to-date with appropriate and backup

Critical  Success Factors

• Achieving high levels of user satisfaction
• Demonstration of ownership of problems
• Measured contribution towards the reduction of aged problems
• Measured contribution towards maintaining a level of expectations with customers internally/externally for services provided
• System availability meets agreed SLA
• Incidents and problems are resolved within OLA and SLA
• Delivering projects within agreed timeframes
• Compliance with departmental procedures and policies

Minimum Qualifications
Technical Skills and Experiences:

• 3+ years’ experience in administering Linux and Windows 2008 Server environments
• Experience with supporting multi-tier infrastructures
• 3+ years’ experience in supporting and administering Microsoft SQL Server RDBMS
• Experience in supporting Microsoft Windows Server 2008 Application and Web Servers
• Experience with maintaining and supporting virtualized environments (VMware)

Desirable:

• Oracle Database Administration
• Microsoft SQL Server Administration
• Reporting and Business Intelligence
• Technical Degree/Qualification

Technical Competencies
Functional Skills and Experiences:

• Good understanding of database systems
• Good understanding of enterprise IT systems
• Extensive problem solving and debugging skills
• Ability to independently apply production upgrades and support the products and technologies
• Experience in providing services to agreed SLA’s and OLA’s
• Excellent organizational, interpersonal and communication skills
• Flexible in working outside of core business hours at short-notice

Behavioral Competencies
Personal Qualities:

• Strong customer service and support focus with a desire to deliver a high quality service
• Self-motivated and highly professional with ability to lead and take ownership and responsibility
• Ability to multi-task, work under pressure and to tight deadlines
• A desire to learn and improve skills and knowledge
• Fast learner, energetic and enthusiastic
• Adaptable and flexible to business demands
• Positive ‘can-do’ attitude
• Team player