Operations Coordinator at Control Risks

Department
Crisis Security Consulting
Manager
Business Operations Manager

Job Purpose
To  be  fully  responsible  for  the  commercial  administration  for  client  projects  serviced  by  Control  Risks  West  Africa
To supports  the  wider  organisation  with  a  range  of  project  management  and  administration requirements. 
Operations Coordinator

Tasks and  Responsibilities

• Project set up
• Support  client  contracting  process  and  ensure  all  standard  client  contract documentation  and supporting documents are signed  and saved appropriately.
• Coordinate   project   set up   in   Client   Relationship   Management (CRM)   platform   and   business   management   software   platform  (Dynamics).
• Ensure   consultant   and   subcontractor   administration   (including  briefings,    paperwork,    vetting    and    testing    and    employment  contra
• cts) are completed.
• Liaise  with  the  travel  team  to  ensure  consultants  are  deployed  as  planned.
• Project finance
• Ensure  subcontractors  and  3rd  party  suppliers  are  paid  correctly and on time.
• Debt management.
• Provide consultant  head count and project financial information for management reporting purposes.
• General project administration
• Liaise  with  management  team for  support  drafting  and  responding to Request for Proposals (RFP).
• Maintain  and  update  electronic  filing  system  for  all  project  related documentation.
• Have   super   user   responsibilities   where   nominated,   including departmental training and on-going support.
• Pro-active support to the Business Ops Manager where necessary.
• Ensure  and  proactively  manage  compliance  to  internal  client  and operations managem procedures.
• Support  with all other  administrative and operational requirements, as needed.

Required Skills

• Strong English writing and verbal skills.
• Ability  to  build  and  maintain  strong  working  relationships  with management  and  administration teams  in  other  departments and offices.
• Ability to work effectively under pressure, demonstrating resilience.
• Good knowledge of Microsoft Office tools such as Word, Excel and MS Power Point.

Qualifications  and Specialist Skills  
Essential

• Education to degree level
• 0-2 years’ work experience
• Positive can-do attitude
• Basic knowledge on data analysis
• Competencies
• Solutions Focused
• Takes the initiative to proactively resolve issues within own remit and recognise when requires escalation.
• Client Centric
• Uses    own    knowledge    and    experience    to    make    sounds judgements or assist others with sound judgement