Residence Manager- Student Hostel at Student Accomod8

Minimum Requirements:
Bachelors degree or equivalent in Real Estate Management, HR, Education, Management in Operations/Business, Facilities/Hospitality or similar field from a reputable university.

At least 8-10 years’ work experience with at least 4 years in the capacity of Manager in Hospitality, Facilities Management or Hostel Management.

INDIVIDUAL QUALITIES/COMPETENCIES REQUIRED

• Superior ORGANISATIONAL SKILLS- with the ability to multi-task and prioritise work load.
• Excellent oral and written communication skills coupled with a keen eye for detail.
• Enthusiastic attitude with great persuasive negotiation skills.
• Team leader with the ability to influence and motivate the team positively.
• Quick thinking and a natural problem-solver
• Ability to work independently and proactive in approach to work.
• Personable and approachable in relating with colleagues, service providers and tenants alike.
• Computer literate with sound working knowledge of Microsoft applications and other relevant software.
• Confident assertive personality.
• DRIVEN BY CUSTOMER SATISFACTION and PERSONAL INTEGRITY
• Previous experience in managing Student hostels (at the tertiary level) in the private/govt sector is highly desirable.

RESPONSIBILITIES
Full-time House Manager responsible for coordinating and supervising all activities at the residences and the main point of contact for Prospective and Current residents at SH.

KEY ACTIVITIES

• Manage tenant application process for SYCAMORE HOUSE (to include interviewing candidates, filing etc).
• Develop and maintain a database of potential tenants from all enquiries.
• Incident reporting/ timely escalation to head office.
• Manage & supervise regular property maintenance and annual renovations.
• Facilities management- identify and manage suitable service providers: cleaners, security etc
• Develop and maintain an accurate expenditure schedule for all expenses incurred at the residence along with the relevant paperwork (invoicing and receipts).
• Head office weekly reporting- on all activities on site for the week.
• Accurate and up to date Record keeping:
• Tenant information along with their guarantor/parents information;
• All Invoices/Receipts; and
• All Bills/ notices etc
• Responsible for Health and safety awareness at the residence.
• Manage the day-to-day operations of the residences.
• Handle all enquiries from the tenants and maintain records of all issues. Ensure all reports are sent into head office.
• Promote the S8 brand and champion our vision in the minds of our tenants and other stakeholders.
• Along with the Ops and VAS manager implement a thorough negotiation process for all procurement activities at SH.
• Ensure all SH bills and subscriptions are paid in a timely manner (PHCN/Insurance etc)
• Liaise with the SA8 Finance/Accounts manager to plan SH budget on a monthly basis.
• Report on SH operations on a monthly basis to MD/COO.
• Support other business functions as and when required
• Develop and maintain a log of all SH fixed assets
• Develop and update a maintenance schedule for all facilities at SH. Ensure that the service record for all appliances/facilities is up to date
• Obtain required approvals for SH from Head office
• Enforce the regulations of SH in line with the guidelines in the residence manual
• Assist in rent collection from tenants and sending notices to outstanding/due new/renewal payments.
• Assist SA8 business operations as and when required.