Order Processor at Supermart Express Service

 Responsibilities:

• Manage flow of customer orders from initiation to delivery
• Liaise with customers, Personal Shoppers and Delivery Drivers to ensure accurate, complete and on-time delivery of orders
• Organise dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed orders to customers
• Determine the best delivery method for each delivery
• Negotiate rates with logistics service providers
• Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customer orders
• Pro-actively resolve issues as they arise from customers, Personal Shoppers, Delivery Drivers and retail partners
• Prepare end-of-day report with complete and accurate information

Qualifications and Requirements:

• A university degree in any discipline
• 1-3 years’ experience
• Experience in Operations, Logistics, eCommerce, Retail is preferred but not required