Data Analyst - Nokia at First Point Group

Role Description

• Customer Experience business strategy and priority.
• Usage analysis and correlation to Network issues.

Role Responsibility

• Identify and assess the customer and business impact of CEM insights, network performance and service degradation including inputs from customer complaints, BSS systems and usage pattern changes.
• Monitors and records service usage trends per location, per device type and app type.
• Maintain a knowledge base of high usage and high value touch points and high impact geographies
• Interact with the customer or network operations team to acertain the customer and business impact
• Recommend and help in prioritization of resolution of the multiple customer facing issues and service issues.
• Proactively analyze the customer complaint trends (if available) to inform Ops manager
• Calculate and quantify the business impact for CEM insights and network performance degradation incidents.

Competence and Skill requirements

Deep understanding of CEM use cases, data model, traffic flow. telecom trends, device analysis, and operator business priorities

Start: 1st Oct 2017
6 month extendable
Location: Nigeria

Client to provide:
Business expenses outside home based

Consultant to provide:

• Accommodation
• Transport
• Flight from home country
• Visa and work permit costs
• Local tax
• Travel and medical insurance
• Food and laundry