Network Engineering Manager at Ngcom Network Solutions Ltd

Job Description

• Manage all FOP and NOC’s towards departmental and companywide goals
• Manage all customer relationships with regard to trouble tickets, requests and escalated complaints
• Act as primary escalation point for Network Operations issues arising from within and outside the company
• Manage all direct communication with our customer regarding network maintenance, outages and service affecting events
• Manage to company network availability goals. This includes individual network outages and network vendor management escalations
• Manage all departmental KPI’s along with monthly analysis of these KPI’s
• Provide tactical and strategic input to upper management with regards to Net Ops processes.