Client Account Manager at AOS Orwell

Ref. No: PMD/CAM2
Location: Nigeria
Area: Process Management (control systems and instrumentation)

Responsibilities

• Reporting to the Deputy Country Manager, Process Management Division, this person will be AOS Orwell representative for major Client wherever the Client has business in Nigeria.

Deliverables:

• Maximise AOS Orwell’s business prospects including all AOS Orwell’s products and services with Client.
• Deliver maximum utilisation of existing contracts by maintaining relationships with Clients through regular daily review visits.
• Identify and develop new opportunities with the Client as identified.
• Identify competitors & report competitor activity & market share
• Represent the Client in AOS Orwell; represent AOS Orwell at the Client’s operational base.
• Attend all meetings and report all relevant information (client drilling programme, enquiries, quotations etc) to base on a daily basis.
• Support the Marketing Department in enhancing AOS Orwell brand value across Client organisation
• Prepare weekly & monthly activity report as requested by department(s) head.
• Set up meetings and presentations seamlessly for Business Unit Managers, Sales Manager, Marketing Manager and any other AOS Orwell official as required.
• Cover all operational bases of the Client.
• Carry out any other Business Development activity that may be required by AOS Orwell vis-à-vis the client.
• Align initiatives between the Client and AOS Orwell by imbibing and transferring relevant aspects of Client’s QHSE and other systems into AOS Orwell.
• Work closely with the lead CAM for respective accounts
• Nurtures positive, collaborative working relationship with clients
• Is custodian of client records, information & instruction
• Responsible for the production & presentation of client facing materials (reports, studies, presentations, to company standards)
• Take ownership of client needs/requests & facilitate completion
• Meet & exceed client expectations by utilising client's processes/procedures to get results
• Achieve continuous improvement by proactively assessing company's working relationship, practices & methods.
• Manage the complete business and marketing plans for the account as laid down by the Deputy Country Manager, PMD for the respective accounts.

Qualifications

• Candidate should possess a minimum of a good bachelor's degree or HND in Electronics / Instrumentation & good knowledge of Process Control automation systems and Field Instrumentation
• Combined experience of at least 5-10 years in sales & marketing or account management typically handling customers from Process Industry in Nigeria including major Oil and Gas customers.

Skills Required:

• Understanding of business and proven track record of managing major operators in Nigeria
• Proven experience of engaging with senior management level contacts.
• Flexible, self-motivated, versatile & works well under pressure
• Open, honest and direct, is comfortable in giving & receiving constructive feedback
• Ability to network within a customer organization to identify all key influencers and decision makers.
• Identifies & suggest opportunities to the Business development manager
• Is able to continually manage client expectations.