IT Support Officer at Deola Sagoe

Job description
The IT Support Officer will be mainly responsible for the smooth running of computer systems, networks, etc. and ensure that users get maximum benefits from them. He/she will install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.

Key Elements of the role

• Report to Head, Human Resources & Admin Services
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff/clients through a series of actions, either face to face or over the telephone
• Troubleshoot system and network problems and diagnose and solve hardware/software faults
• Replace parts as required
• Provide support, including procedural documentation
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications, ERPs, etc
• Setting up new users’ accounts and profiles and dealing with password issues
• Responding within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritise and manage many open cases at one time
• Establish a good working relationship with customers and other professionals (e.g., software developers)
• Test and evaluate new technology
• Conduct data and network security
• Handle control over and maintenance of user accounts
• Conduct electrical safety checks on computer equipment

Desired Skills & Experience

• A good degree in a relevant field with at least 2 years of proven experience in a structured organisation
• Experience in the retail industry or in a fast growing company is an advantage
• Possess good memory of how software and operating systems work
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• Very strong interpersonal skills and the ability to build relationships with stakeholders, Senior Management Team and external partners
• Strong organizational and analytical skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Good written and verbal communication skills
• Demonstrated proactive approaches to problem-solving with strong decision-making capability
• Able to see the big picture and provide useful and strategic advice and input across the company
• Highly professional and ethical with ability to maintain confidentiality
• A strong change agent and communicator
• Excellent people management and development skills
• Possess excellent leadership and business partnering skills to achieve results through organisational resources
• Demonstrated process improvement skills
• Ability to coordinate external partners
• Self-starter with mature analytical skills and ability to work under pressure
• Innovative and forward thinking, with a track record of executing new ideas
• Excellent organisational skills
• Good negotiation and persuasion skills
• A good working knowledge of Microsoft Office tools such as Word, Outlook and Excel

Compensation & Benefits

• N1.2m – N1.5m (Gross Annual Income)
• Medical Insurance
• Pension Contribution
• Telephone Allowance