Chief Global Client Management Expert at African Development Bank - AfDB

Reference: ADB/17/162
Location: Africa
Grade: PL3
Position N°: 50062950

The Complex

• The Vice Presidency for Private Sector, Infrastructure and Industrialization is central to the Bank’s mission of developing the private sector, improving infrastructure and accelerating industrialization.
• The complex main functions are to:
  • Strengthen the enabling environment for private sector and financial sector development conducive to inclusive growth and sustainable development,
  • Support the development of reliable and sustainable infrastructure, including cities and urban development, and
  • Place renewed emphasis on industrial and trade performance in support of structural transformation across Africa.
• The Complex leverages knowledge, co-financing, and partnerships to attract private capital and work with governments on delivering the Bank’s development agenda.

The Hiring Department

• The role of the Bank’s Private Sector Development Department is to promote private sector in Regional Member Countries, ensuring that it plays a central role in laying the foundations in the development role of the Bank, in line with the Bank’s 10 Year Strategy and Hi 5 initiatives.
• As part of the Private Sector Development Department, the Strategy and Transaction Support Division is responsible for preparing strategies, policies, guidelines, and analytical tools relevant to the private sector development; it also ensures global client management and undertakes specialized assignments for the Regions and the Sectors. It also provides ad hoc advice on transaction bankability and structuring of transactions.

The Position

• The Chief Global Client Management Expert is required to identify Global Clients, aggregate the management of Global Clients, supervise the management of Global Clients and provide necessary guidance on activities targeted at developing Global commercial Client relationships with existing and potential third-party investors.
• The purpose of the position is the formulation of a long-term Global client Management framework and execution of a Client Relationship Management process required for Private Sector Development within the Bank.
• These will recognize the Bank’s decentralization model for Private sector operations within the new Development Business Delivery Model.

Duties and Responsibilities

• Under the supervision of the Division Manager, the Expert will perform the following duties:
• Management, leveraging and retention of client relationships which ensures the flow of value between the Bank and clients.
• Creating new and retainexisting global clients in order to generate significant deal flows for the Bank;
• Soliciting/understanding client requirements/expectations and thereafter deliver solutions which meet those expectations.
• Conceptualizing the design of a system which will support the private sector business origination activities of the regional directorates and the Bank’s Business development Department.
• Development of business tools required to manage potential Client funding requests which is required to drive private sector pipeline development.
• Supporting the identification and design of private sector business development events by the Bank.
• Acting as a focal point for communication with other Development Financing Institutions on global client management practices.
• Build market intelligence and maintain a database of global clients required to support the decision making process of origination teams based in the regional centers.
• Develop tools and instruments required to manage global client funding and non-funding requests.
• Build and maintain strong relationships with a network of high net worth sponsors, financiers and developers.

Selection Criteria
Including Desirable Skills, Knowledge and Experience:

• Hold at least a Master's Degree or its equivalent in Finance, Management or Economics;
• Have a minimum of seven (7) years of relevant experience in strategic consultancy, business development and macroeconomic analysis;
• Having private sector experience will be an added advantage;
• Private sector experience will be an added value;
• Client and results oriented individual, with strong analytical and communication skills;
• Sense of initiative and innovation in proposing public/private solutions to client needs;
• Teamwork oriented with excellent interpersonal skills for dealing with internal and external contacts
• Ability to respond swiftly to new situations and to anticipate new issues;
• Exceptional interpersonal and marketing skills;
• Ability to produce clear and concise marketing reports;
• Diplomacy and credibility to deal with investors and development partners at all levels;
• Capacity to develop the role and to adapt to the rapidly evolving needs of the Bank;
• A strong client service orientation with excellent relationship building abilities;
• Strong financial analytical and business management skills and exceptional attention to detail;
• The ability to work effectively across organizational boundaries and to build networks;
• A demonstrated ability to communicate complex business messages into clear communication messages and material;
• Builds talent and capability inside the organization through coaching, mentoring, training, developmental assignments and knowledge sharing;
• Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other;
• Competence in the use of Bank standard software (Word, Excel, Access, PowerPoint).