Sales Operations Manager, SSA at GE - General Electric

Job ID: 2929747
Location: Lagos
Job Type: Experienced
Job Function: Sales
Business Segment:  Energy Connections Grid Solutions

Role Summary

• The Sales Operations Manager, SSA is a regional position providing centralized leadership and support for the coordination, harmonization, and support of Sales Force processes, methods, tools, best practices and key performance indicators for their respective Region.

Essential Responsibilities

• Provide analysis and reporting for Region Management
• Day to day interaction with and support of the Global and PL Sales Operations colleagues
• Coordinates the monthly pipeline review process and preparation of the Region Monthly and Quarterly Business Reviews (MBR/QBR)
• Prepare monthly, quarterly and yearly commercial performance reporting
• Support the implementation and planning of various projects in the Alstom Grid Management Cycle
• Implement & Coordinate relevant Sales Management Processes & Tools for the Region
• Perform CRM Champion activities for the Region including CRM user management, user training and coaching, 1st level user support for Region CRM users and change management
• Other tasks as directed by Management

Network & Links:

• Internal: Regional Sales & Marketing Leader, PL Commercial Team, Key Account Management, Sales Force Controller, EC Regions Sales Operations Managers, Central and Regional marketing teams,

Major Responsibilities

• CRM Champion Promoting adoption & evolution, front line User Support, Training, and Administration
• Support Monthly Pipeline Reviews and Op Rhythm
• Ensure Monthly reporting to Sales Force management and Leadership on Order Intake performance analysis via Monthly Pipeline Reviews
• Contribute towards Leadership Monthly & Quarterly Business Reviews
• Analyze & verify the consistency of the Order Intake 3-Month Forecast
• Identify main underperformance PLs/Countries and recommended correctives actions where applicable
• Ensure the implementation of ad-hoc sales performance analyses for Sales Force Management
• Monitor data accuracy and quality in SPEAK, provide suggestions to SPEAK Champions community for improvement
• Organize and coordinate the Objectives Setup exercise (TYP, FCST1, etc.)
• Analyze Region performance through Salesforce Non-Financial KPIs
• Support the design, development, implementation and coordination key sales management processes & tools for the sales force (Sales Efficiency Models, Key Account Plans, Segment Reviews, Sales Performance KPIs, CRM Data Quality Templates, etc.)
• Provide consistent metrics to understand and improve business performance and productivity (sales efficiency and effectiveness)
• Comply with Quality Procedures, work instructions and Processes
• Report or resolve any non-conformances and process in a timely manner

Qualifications/Requirements

• Bachelor's degree from an accredited university or college in Finance, Engineering or Business .
• Minimum of 5 additional years of experience in Sales Operations.
• Strong analytic & communication skills & Organizational Skills
• 5-8 years of professional experience in sales activity
• Mid-level Finance and Accounting
• Previous Sales Experience within Industry (or similar industry)
• Grid Sales Methodology
• Excellent computer literacy - Excel, PowerPoint
• CRM
• Understanding / ability to work in a large & complex matrix organization
• Multicultural and International experience and skills (mandatory for MECA, WEA, EAP, CER)
• Good understanding of Order Intake Booking, Market knowledge within the power industry
• Fluent in English - French language would be an advantage
• A valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
• Must have valid authorization to work full-time without any restriction in Nigeria

Desired Characteristics:

• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Demonstrated ability to analyze and resolve problems
• Demonstrated ability to lead programs / projects
• Ability to document, plan, market, and execute programs
• Established project management skills