IT Outsourcing Operation Director at First Point Group

Job Description

• Establish Operation plan, milestones and deliverables.
• Establish and manage Operation team structure and members.
• Establish team management process and organization.
• Plan, manage and execute Operation Projects' budget to ensure successful delivery.
• Establish and standardize Operation delivery process.
• Design, establish and manage cost effective, sustainable service delivery across all offerings - drive definition of, and protect, delivery strategies and standards

Profession Requirement

• With 10-15 years related experience in Telecom or MTK, very deep understanding of IT Outsourcing/ Managed Services project
• Proven experience of designing and implementing complex projects and programmes including change management
• Specific technical "know-how" (at least) on BSS and Infrastructure IT Domains
• Experience on the delivery of improvements in large customer management and also supporting operational environment
• Can interface with Customer C-Level and across all other levels of people including internal organization
• Evidence of being able to turn a high level strategy into a set of deliverables and key tasks
• Leadership capability across his managers, project managers and other managers in the organization
• Should be able to establish and maintain effective working relations with the customer, transformation team, operations team and other stakeholders and businesses
• Should have the capability to share best practices in Transformation and Program Management
• Excellent facilitation and presentation skills
• Capable of good problem solving skills and techniques
• Industry accreditation such as Prince 2, MSP, ITIL etc are advantage
• Business driven and should have the capability to translate technical delivery projects to business benefits and realization
• Good communication capabilities and pro-activeness are preferred.
• Language: Excellent written and oral communication skills in English.