Business Analyst at MTN Nigeria

Division: Information Systems

Core Purpose of the Job

• Develop, document and enhance business processes and technology for the Customer Operations Department.

Job Summary

• Identify business needs / project opportunities; and / or audit existing policies, procedures, practices and technology.
• Identify ways to streamline PPP’s and align them to international bets practice.
• Coordinate, manage and conduct research studies (making use of libraries, archives, the Internet, museums, art institutes and other sources of information).
• Study guidelines for projects prepared by the Infrastructure Planning Manager to outline research procedures to be followed.
• Plan research schedule according to a variety of research methods to be used, availability and quantity of resources, and number of people assigned to participate in the project.
• Ensure integrity of information collected, stored, shared or reported.
• Ensure all documentation is captured into the Knowledge Repository

Education

• First Degree in any related discipline

Experience:

• Minimum of 3 years’ experience in an area of specialisation.
• Experience working in a medium  organization
• System analysis and design
• Process analysis and design
• Stakeholder Management
• System analysis and management

Job Conditions

• Normal MTNN office environment.
• May be required to work extended hours
• Open plan office