Information Technology Officer at Acegoals Integrated Solutions

Job Responsibilities

• The IT technical support officers will monitor and maintain the computer systems and networks of the organization like installing and configuring computer hardware operating systems and applications;
• Monitoring and maintaining computer systems and networks;
• Talking staff/clients through a series of actions, either face to face or Over the telephone;
• Troubleshooting system and network problems and diagnosing and solving Hardware/software faults;
• Replacing parts as required;
• Providing support, including procedural documentation;
• Supporting the roll-out of new applications;
• Setting up new users’ accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion
• Prioritizing and managing many open cases at one time;
• Rapidly establishing a good working relationship with customers and other professionals (eg, software developers); testing and evaluating new technology;
• Conducting electrical safety checks on computer equipment.

Requirement

• Minimum of HND and certification in relevant areas.