IT Telecom and IM Officer at The International Federation of Red Cross and Red Crescent Societies (IFRC)

Ref No: IFRC-A-ITIM-004
Location: Abuja
Contracts Length: 6 Months
Classification Level: TBC
Organizational Unit/ Duty Station: Nigeria Cluster Office      
Immediate Supervisor’s Title: Head of Nigeria Complex Operation      
Technical Manager’s Title: Regional Security Unit    

Job Purpose
Reporting to the Head of Nigeria Complex Operation, the IT Telecom and IM Officer will:

• Install, maintain, manage and support the Nigerian RC and IFRC’s ICT systems and infrastructurefor this operation.
• Advise and support the partners (PNS) in the implementation of their information and communication infrastructure if needed and when required.
• Make sure that NRCS’s  IT policy is developed, implemented and respected by all the staffs.
• Work in close coordination with the responding National Society as well as staffs to streamline and maintain the management of information in support of the Nigeria operations.
• Establish information management systems for the response and build the capacity of the National Society to encourage and support both more informed decision making and better coordination in operations.

• Daily support of NRCS’s software, Computer network, IT & Telecom (VHF / HF) equipment
• Analyse, propose and improve network resources and any related network services
• Establish IT & Telecom equipment maintenance plan in close collaboration with the Logistics Coordinator.
• Carry out field mission to support IT & Telecom infrastructure and users in the Abuja Country Cluster office and in the operational areas..
• Make sure that IT & Telecom equipment are functional and ready to be deployed.
• Follow up with repair of IT/Telecom equipment.
• Train user to efficiently use IT & Telecom resources.
• Maintain up to date IT/Telecom Database asset management and equipment tracking and location.
• Participate to the production of the IT/Telecom policy and manual of Procedures.

• Set up radio service according to the operation’s needs.
• Provide radio service on daily basis.
• Ensure that radio procedures are follow up by users (drivers, travellers).

• In close collaboration with the Nigeria RC IT team, provide support to improve their IT/Telecom infrastructure when necessary and required.

Management of IT/Telecom asset and procurement, Report:

• Assess the needs in term of IT / Telecom equipment and participate to equipment procurement in close collaboration with the Head of Nigeria operations or the Procurement delegate.
• Make sure that every equipment is properly inventoried, user owning the equipment identified and equipment location is verifiable.
• Contribute to narrative and financial reports on IT and Telecommunications activities for the Nigeria operations.
• Perform any other work related duties and responsibilities that may be assigned by the line manager.

Information Management (IM):

• Serve as the focal point for all information on Red Cross/Red Crescent (RCRC) activities in the affected region or in the Abuja Cluster office and in the operation’s areas.
• Maintain existing databases and information sharing systems on the response and provide technical support to contributing partners when required.
• Endeavour to improve and enhance the database and information sharing infrastructure as and when it is appropriate and not going to disrupt existing levels of engagement.
• Growth the detail and breadth of indicators collected, again, as and when it is appropriate and not going to disrupt existing levels of engagement.
• Identify additional data/analysis/information needs to support decision-making and establish additional data collection/processing if required.
• Build and maintain relationships with other information focal points both internally and externally to gain access to relevant sources of data and information services and facilitate information exchange.
• Disseminate information and analysis products to all those that require them in a timely and useful format.
• Facilitate internal communication systems across all the operations partners and establish rapid and effective reporting networks.
• Analyse and visualise available data to identify gaps/overlaps/needs in operations and communicate/disseminate such findings to all those to whom it may be relevant.
• Advocate for the use of data analysis and information products in decision making, planning and coordination
• Promote information management services across the staff and the Nigeria National Society involved in the response to encourage for better use to be made of existing expertise.
• Liaise with the Information Management team in Geneva and IFRC regional IM staff, to better align and coordinate the Movement’s approach to migration and to communicate relevant operational decision-making information.
• Explore new solutions to operational questions using technical innovation.
• Participate in inter-agency coordination efforts on behalf of the RCRC Movement across all sectors and particularly with regard to information management.
• Review data for quality and accuracy.
• Record and store all relevant information and documents to ensure accountability and institutional memory on work conducted.
• Any other reasonable tasks as stipulated by the line manager and other senior staff.

• Actively work towards the achievement of the Federation Secretariat’s goals      
• Abide by and work in accordance with the Red Cross and Red Crescent principles      
• Perform any other work related duties and responsibilities that may be assigned by the line manager    

Position Requirements
Education:  

• Relevant university degree in Social Science (Information Management) or in an engineering discipline or equivalent technical qualification plus working experience

Experience:

• At least 3 years’ experience in information and data management
• Experience with GIS tools and ability to produce basic maps in order to visualise geographic information
• Experience with graphic design and data visualisation with the ability to translate complex digital information into clear and attractive graphic presentations
• Experience setting up, managing and coordinating disaster management information systems
• 03 years’ experience in computer systems (LAN, WAN TCP/IP connectivity, E-mail, application and user support domains).   
• 03 years’ experience in radio communication technologies (VHF, HF, PACTOR, etc..) and satellites (INMARSAT etc), including practice in electronic repair
• Experience in inventory and stock management
• Experience in providing training and capacity building
• Experience in Radio communication and in using different equipment (Codan, Motorola, Kenwood...)
• Red Cross Red Crescent work experience

• Self-supporting in computers
• Excellent written and verbal communication skills are essential with the ability to craft an analytical narrative from data findings
• Good understanding of humanitarian responses, actors involved, and the role of evidence-based decision making for the delivery of humanitarian action      
• Strong interpersonal skills and diplomacy in order to manage relationships with many stakeholders and in a complex situational environment
• Solid skills in teamwork and coordination so as to be able to bridge the communication between decision makers and technical personnel
• Excellent analytical and problem solving skills, including the ability to synthesize, process and prioritize large amounts of information      
• Strong attention to detail in both listening and visualisation design
• Ability to work towards tight deadlines and handle multiple tasks
• Considerable computer literacy skills with moderate to advanced skills in MS Excel
• Additional skills in database management, web design and programming, and internet technologies
• Inter-personal communication skills
• Solid and tested analytical skills and ability to write effectively
• Analytical decision making capacity

• Fluent in written and spoken English.

• National Society relations
• Strategic orientation - Communication  - Teamwork
• Professionalism - Integrity - Diversity
• Judgement-Decision-making
• Results focus and accountability