Client Service Manager at Nielsen Company

Job Objectives

• Responsible for sale and marketing of high quality consumer research to a broad base of clients.
• Servicing of clients- prepare proposals, interprete briefs, prepare and present research reports. 
• Application of consumer research methodologies to solve clients' business issues/problems/concerns.           

Accountabilities

• Seek to understand clients’ business and provide insights to clients’ strategic goals and objectives.
• Proactively engage in clients’ key business issues, contribute to decision making and deliver effective presentations.
• Build strong relationships with senior marketing, research and sales leaders within key client organizations.
• Identify opportunities to expand business within client accounts through a clear understanding of clients’ needs and the application of Nielsen’s suite of solutions.
• Participate in the development of Client proposals, briefing documents and presentations for all assigned client accounts
• Participate in the implementation of the needs assessment process in key client organizations.
• Using consultative selling, effectively communicate and negotiate at top –to-top level.
• Promote effective working relationships with clients; the client service teams; and other Nielsen functions

Requirements

• University degree preferably in Marketing, Research or a Business related area; postgraduate degree or MBA is preferred but not mandatory.
• 5-6 years working experience in Market Research or Business Analytics and Client Servicing
• Excellent verbal and written communication skills
• Good knowledge of research methods (RMS & CI), analysis and tools
• Strong business acumen, strategic perspective and good knowledge of market dynamics.
• Expertise in servicing clients and strong analytical skills
• Good organisational skills; strong leadership and people management skills
• Competent negotiator with effective influencing skills
• Good knowledge and understanding of all Nielsen products and service offerings in Ivory Coast and West Africa

Relationship Management

Client(s):

• Direct contact with Nielsen’s key Clients in Nigeria, West Africa.

Internal:

• Client Business Partners, Client Account Managers, Operations Leaders and Data Science Managers

External:

• Networking with heads of FMCG companies, representing the company in various forums.

Scope
Typically plays a key role in the achievement of client account goals and objectives specifically:

• Management of revenue
• Management of projects
• Engaging effectively with key clients and developing strong client and business relationships to address client needs
• Coordinating/supporting activities and initiatives within client accounts in Consumer Insights (CI)
• Delivery of insightful and value add presentations with client solutions which will serve as sales pitches to key clients within the markets

Business Impact:

• Makes decisions (in consultation with others) that directly affect the accounts, market and/or area revenue.
• Ensures that high quality standards are met across the various accounts.
• Decisions affect achievement of functional results for six months or more.
• Decisions regularly require the ability to develop alternative solutions based on experience.