Supporter Services Advisor at ActionAid Nigeria

 The Supporter Services Advisor will build and maintain relationships between supporter’s and ActionAid Nigeria through verbal and written communications from existing and potential supporters and members. S/he will also supervise the child sponsorship component of ActionAid work.

Person SpecificationsEducation/Qualifications

• First degree in Social Sciences or Arts/humanities is essential.
•  Master’s degree in relevant field is desirable.

Experience

• At least 4 years post NYSC experience is essential.
• Experience in a similar position in the development sector is essential.
• Proven experience of delivering effective customer service/supporter care is essential.
• Experience using a Customer Relationship Management database system is desirable

Skill/Abilities

• Strong communication and writing skills is essential
• Excellent customer care skills is essential
• Ability to develop positive working relationships with a range of people internally and externally is essential
• Excellent planning and prioritization skills is essential