Client Support Executives & Managers at GlamAfric

 Salary
60k-100k

Job Description

Key Responsibilities

• Knowledge and/or experience of the Beauty & Wellness client industry segment and culture.
• Develop and maintain interpersonal skills, and excellent working relationships with clients and other key stakeholders (including internal) to ensure all queries are acknowledged promptly, responded to fully within business/desk guidelines, and followed through a satisfactory outcome for the client.
• Client on boarding - Support professionals & businesses through our entire product lifecycle, ensuring they know how to fully leverage the platform.
• Client retention - including contract (re) negotiations
• Find, maximise and close new revenue opportunities aligned to the Client's objectives.
• Ensure high service delivery levels.
• Act as client champion internally, supporting issues and driving resolutions where appropriate.
• Build and develop excellent working relationships with existing client base to ensure retentive business and revenue growth.
• Lead the delivery of multiple work streams. (Manager Role)
• Performs project staffing, invoicing, budgeting, and profitability analysis processes as well as contact and opportunity/funnel management. (Manager Role)
• Formally manages others as a Career Coach/Counselling Manager and/or as a Reviewer on a project/engagement. (Manager Role)