GlamAfric is the online destination for beauty & wellness customers and professionals. Professionals can display their work, connect with new and existing customers and grow their business with the support of our GlamHouse back-office. Customers can easily discover new professionals, book services online and get style inspiration. At GlamAfric we want to...
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Knowledge and/or experience of the Beauty & Wellness client industry segment and culture.
Develop and maintain interpersonal skills, and excellent working relationships with clients and other key stakeholders (including internal) to ensure all queries are acknowledged promptly, responded to fully within business/desk guidelines, and followed through a satisfactory outcome for the client.
Client on boarding - Support professionals & businesses through our entire product lifecycle, ensuring they know how to fully leverage the platform.
Client retention - including contract (re) negotiations
Find, maximise and close new revenue opportunities aligned to the Client's objectives.
Ensure high service delivery levels.
Act as client champion internally, supporting issues and driving resolutions where appropriate.
Build and develop excellent working relationships with existing client base to ensure retentive business and revenue growth.
Lead the delivery of multiple work streams. (Manager Role)
Performs project staffing, invoicing, budgeting, and profitability analysis processes as well as contact and opportunity/funnel management. (Manager Role)
Formally manages others as a Career Coach/Counselling Manager and/or as a Reviewer on a project/engagement. (Manager Role)
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