Client Relationship Manager at Lagos Business School

 Department:  Custom Programmes
Business Unit:   Pan-Atlantic University/Lagos Business School
Reports To:Director, Custom Programmes
Directly Supervises: NIL
Position Type:   Regular/Permanent/Full Time

Purpose of Position: To create and initiate innovative ways of marketing customized programmes and also develop and manage clients’ relationship for business sustainability.
 
ESSENTIAL DUTIES/KEY JOB ROLES AND RESPONSIBILITIES include but not limited to the following:

• Initiate meetings and develop proposals to grow programme sales.
• Manage relationship with clients and promptly provide feedback on programmes from the client site to relevant units to improve market drive.
• Act as the content expert and maintain relevant training documents and training materials for all levels of programmes
• Responsible for the sale of programmes within the assigned portfolio deploying best practice to achieve sales target
• Maintain and update customer reference database to facilitate marketing activities
• Act as a liaison between Faculty and Client in programme design and meeting of clients programme needs
• Review and advice on improvement initiatives for effective meeting of targets
• Provide advice on branding of product brochures, flyers and other marketing communications materials
• Follow-up on payment of fees by participants in accordance with the SOP.  Drive collections and adherence to credit policy with respect to programmes under your care
• Support the marketing of other Executive Programmes
• Collaborate with colleagues to ensure successful completion and graduation of participants in Executive Education.
• Any other specific or adhoc duty to be assigned by Line Manager from time to time.

KEY PERFORMANCE INDICATORS

• Achieving agreed target revenues.
• Achieving agreed target number of participants for different seminars/conferences
• Number of new industries/companies engaged
• Achievement of agreed participant ratings per programme
• Feedback from customers- both internal and external

SKILLS REQUIREMENTS

• Proposal Writing skills
• Selling skills
• Relationship Management skills
• Negotiating skills
• Good interpersonal skills
• Stakeholder Management skills
• Excellent oral and written communication skills
• Influencing  and presentation skills
• Experience with electronic and social media marketing
• Knowledge of market segmentation and branding
• Customers services skills
• Expert knowledge of MS office and CRM

QUALIFICATIONS
Good first degree from a reputable institution. A Master’s degree would be an added advantage.

EXPERIENCE
At least 8 years in Service Marketing industry
Experience gained in Sales, Accounts Management and Business development, Consulting or Project Management will be an advantage.

SALARY GRADE
Manager