Merchant Engagement Officer at DealDey

Purpose of the Job

Responsible for developing long-term relationships with our portfolio of merchants, and converting them to active merchants.

Principal Duties and Responsibilities

• Maintain day-to-day relationships with existing Merchants.
• Collaborate with registered Merchants from point of Registration to Upload.
• Guide merchants through an understanding of consumer buying behaviour and predicting future trends.
• Provide training materials and knowledge tips to maximize sales.
• Manage numerous merchant accounts simultaneously and strategically.
• Analyse sales metrics for Merchant accounts to help evolve seller strategy.
• Manage basic reporting tasks required.
• Troubleshoot all vendor problems and present to management as required. 
• Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions.

 Qualification and Experience

• First Degree in any discipline
• Minimum of three years similar experience in e-commerce (Essential)

 Required Competencies and Skills

• Oral & Written Communication Skills
• Selling Skills
• Interpersonal Skills
• Planning & Organisation Skills
• Time Management Skills
• People Management Skills
• Customer Focus

Key Performance Indicators

• % of Merchants satisfied with our services
• Percentage of registered merchants with live deals/ promos