Application Support and Maintenance Specialist at Stanbic IBTC

Job ID: 21832
Location: Lagos Island, Nigeria
Job Sector: Information Technology and Services

Job Details

• Group Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.

Job Purpose

• Responsible for the Support and Administration of the Bank Application (Finacle & Pricing & Reports) and Services (UNIX) used by the Production for business continuity.

Key Responsibilities/Accountabilities

• Providing capacity planning, monitoring, and maintenance of the Bank Application (Finacle & Pricing & Reports etc).
• Understanding, in depth, the business processes supported by the Bank Application (Finacle & Pricing & Reports etc)
• To maintain production environments relating to online services. This will include development, DR and production applications.
• To ensure that applications are maintained in a manner that supports delivery of services to multiple platforms(Peripherals) , resilience, and performance.
• To ensure continuity of the business processes supported by one or many applications / services.
• Ensuring continuity and quality by owning the resolution of issues across platforms.
• Tracking progress and escalating as appropriate unless resolution reached.
• To ensure standards and guidelines are applied and maintained across applications for administration, deployment and monitoring over a range of platforms that largely comprises Bank standard Process flow. This includes applications, web server components and databases.
• To ensure applications and services processes and outputs are error free and complete.
• Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate.
• Ensuring appropriate contingency/workaround procedures are in place for process failure or defect pending resolution ensuring business continuity.
• Managing change control (CR) implications for designated application.
• Contributing to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability.
• To ensure that applications and related services are documented and kept in a path accessible by the Team
• To establish and maintain effective working relationships with all stakeholders.
• Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications.

Preferred Qualification and Experience

• Minimum of First Degree or its equivalent in numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics.

Knowledge/Technical Skills/Expertise
Primary:

• CRM-CIF
• Liability (CASA,TD, Islamic Deposit)
• GL
• Pricing
• ESB - RCM
• Pragmatic
• Clirec
• Cabal
• SAP HR
• Datastore
• EOD/EOM/EOY
• Report

Secondry:

• CRM-Origination
• ASSET (Loan,OD,TOD,LMS,Islamic Loan)
• AML
• Credit Ref
• Credit Reg
• HP&L
• PAS8.Prime
• ACH