Monitoring Executive at Rutotech International

Responsibilities

• Responsible for overall operation business, application and system monitoring, applying Event Management Process
• Responsible for design and develop convenient business, application and system monitoring tools to increase monitoring productivity and increase business and operation transparency
• Responsible for monitoring incidents volume, trends, major incidents, and generate daily, weekly, monthly incident reports
• Responsible for generating collective reports of problem management
• Responsible for monitoring service requests volume, trends and generate daily, weekly, monthly service request reports

Skills and Capability Requirements
Qualification:

• Bachelor's or MBA degree with strong academic and extracurricular performance may be substituted for two years of experience

Experience:

• At least 5 years of experience in IT support up to 2nd or 3rd Line and have experience with helpdesk / call logging tools and implementing Service Desk policy and SLA's
• Working experience of managing service desk in Telecom, Managed Service, System Integration, Management Consulting field or similar industry is preferred
• Working experience of team leading, and have worked on a Service Desk
• Knowledge & Skills
• Proven skills in managing a service desk; support monitoring team if necessary
• Knowledge of implementing SLA's and best practice is preferred
• An understanding of Incident Management and Service Delivery would be beneficial to the candidate
• Excellent verbal and written communication skills in English and local language

go to method of application »

Responsibilities

• Responsible for overall operation business, application and system monitoring, applying Event Management Process
• Responsible for design and develop convenient business, application and system monitoring tools to increase monitoring productivity and increase business and operation transparency
• Responsible for monitoring incidents volume, trends, major incidents, and generate daily, weekly, monthly incident reports
• Responsible for generating collective reports of problem management
• Responsible for monitoring service requests volume, trends and generate daily, weekly, monthly service request reports

Skills and Capability Requirements
Qualification:

• Bachelor's or MBA degree with strong academic and extracurricular performance may be substituted for two years of experience

Experience:

• At least 5 years of experience in IT support up to 2nd or 3rd Line and have experience with helpdesk / call logging tools and implementing Service Desk policy and SLA's
• Working experience of managing service desk in Telecom, Managed Service, System Integration, Management Consulting field or similar industry is preferred
• Working experience of team leading, and have worked on a Service Desk
• Knowledge & Skills
• Proven skills in managing a service desk; support monitoring team if necessary
• Knowledge of implementing SLA's and best practice is preferred
• An understanding of Incident Management and Service Delivery would be beneficial to the candidate
• Excellent verbal and written communication skills in English and local language

go to method of application »

Responsibilities

• Responsible for overall operation business, application and system monitoring, applying Event Management Process
• Responsible for design and develop convenient business, application and system monitoring tools to increase monitoring productivity and increase business and operation transparency
• Responsible for monitoring incidents volume, trends, major incidents, and generate daily, weekly, monthly incident reports
• Responsible for generating collective reports of problem management
• Responsible for monitoring service requests volume, trends and generate daily, weekly, monthly service request reports

Skills and Capability Requirements
Qualification:

• Bachelor's or MBA degree with strong academic and extracurricular performance may be substituted for two years of experience

Experience:

• At least 5 years of experience in IT support up to 2nd or 3rd Line and have experience with helpdesk / call logging tools and implementing Service Desk policy and SLA's
• Working experience of managing service desk in Telecom, Managed Service, System Integration, Management Consulting field or similar industry is preferred
• Working experience of team leading, and have worked on a Service Desk
• Knowledge & Skills
• Proven skills in managing a service desk; support monitoring team if necessary
• Knowledge of implementing SLA's and best practice is preferred
• An understanding of Incident Management and Service Delivery would be beneficial to the candidate
• Excellent verbal and written communication skills in English and local language