Control Centre Officer at Xnet Security Technologies Limited

Summary of Primary Duties

• Receive and make inbound/outbound calls from/to the clients’ and attend to their requests with utmost satisfaction
• Monitor and track clients’ vehicles as well as join forces with the vehicle retrieval team (VRT) to recover them when stolen
• Carry out efficient and accurate tracking updates based on the various tracking platforms
• Generate detailed reports of vehicles activities upon requests by the customers
• Make on-the-spot judgement regarding immediate action required when incidents arise
• Monitor and receive all emergency calls, signals, messages and alarms and respond accordingly
• Set up (configure) tracking devices to perform intelligently as desired
• Monitor the Control Room database servers, systems and networks
• Take appropriate actions as circumstances dictate and carry out associated control room duties and administrative functions in accordance with existing operational procedures

Qualifications/Requirements

• B.Sc or HND in Computer Science, Electrical/Electronics, Physics, Geography or any other related discipline
• Advanced computer literacy (MS word, Excel, Outlook, Access etc.)
• Knowledge of geography, with the ability to synthesize and interpret map data
• Must be living in Benin City or its environs
• Strong client relation skills, analytical with problem solving skills
• Ability to work under pressure and in a stressful environment
• Basic knowledge of tracking systems & applications
• Ability to think on your feet, remain calm and assertive and assist clients in whatever situation
• Ability to communicate well in English (Speaking & Writing)
• Previous experience as control room operator within a vehicle tracking/fleet management environment will be an added advantage