Various Vacancies At Equitable Health Access Initiative

OVERALL JOB PURPOSE:
She/he will assist the IT Officer in providing support and maintenance to EHAI’s computer and network infrastructure to ensure stable operations.
 
 MAIN TASK:
·         Assist with network and security management
·         Assist with data storage architecture
·         Assist with procurement and implementation of new servers, technology, etc.
·         Assist with systems development
·         Provide user level technical support for end users, computers, printers, etc.
·         Provide user level training on daily applications used, including, but not limited to: MS Word, MS Excel, MS Outlook, MS Publisher, Adobe Acrobat, and other basic computer related skills.
·         Assist with end user system updates and monitoring. Including: Patch management, spyware removal and testing, virus checking, ensuring backup of data files, etc.
·         ·Assist with user management. (Adding and deleting users from AD, working with emails, etc.)
·         Monitor printers, copiers, and fax machines to make sure they are working properly and getting regular maintenance.
·         Provide High degree of professionalism and end user satisfaction and work well with others.
·         Assist in research of new technologies and software that might be beneficial.
·         Assist with technical documentation of systems and processes
·         Assist with creation and documentation of IT systems and networks.
·         Assist with the creation and documentation of technical knowledge base for common issues experienced by end users.
·         Perform other duties as needed.
 
KNOWLEDGE, SKILLS AND ABILITIES:
·         Experience with MS Office products.
·         Must have basic knowledge of current technologies available in the IT world.
·         Experience and/or knowledge of various networking systems concepts including email, firewall, client-servers, network security, network protocols, etc.
·         Previous experience with computer and printer maintenance and repair.
·         Work independently and assist with multiple projects, priorities, and locations.
·         Work under pressure with interruptions and challenging deadlines.
·         Willingness to work with many different people.
·         Ability to be courteous and helpful.
·         Must show aptitude and desire to learn new skills on the job.
·         Must demonstrate creativity and good design skills for different publications.
·         Be able to communicate clearly and precisely, both orally and in writing.
·         Work as a team member and to promote a positive work environment.
·         Physical ability to perform essential job functions.
 
QUALIFICATION AND REQUIREMENTS
·         BS/BA degree in Engineering, Information Technology, Computer Science or its recognized equivalent.
·         1 – 2 years post national youth service relevant experience.
·         Microsoft Certified Systems Engineer (MCSE) and/or Cisco Certified Network Associate (CCNA) certifications will be an added advantage.