Infrastructure Support Manager at Standard Chartered Bank

Job ID: 534557
Location: Victoria Island, Lagos
   
Job Description

• To provide technical support for all Standard Chartered business products. Accountable for the implementation and ongoing verification of Security patch’s (OS and Virus) within SCB locations.

Key Roles and Responsibilities

• To manage vendors including on site support engineers (OSV) who are responsible for the ongoing support of the Standard Chartered businesses to ensure a secure, stable and highly resilient environment.
• To create and present written and verbal proposals to IT and business resources to ensure all work-undertaken meets budgeted costs and Group Standards.
• To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting
• To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
• Responsible for the enforcement of global strategies and standards in all Standard Chartered locations including ensuring risk / compliance and security / build standards are followed
• Risk management control, KCS assistance, SIP initiatives and reporting, including Technical audit compliance, directly and indirectly.
• Problem and change (Scheduled change & DSSR) management – outstanding problemchange management, call logging, call trends, call reporting including high severity problem control. All Remedy related initiatives and updates. Ensuring standards are adhered to, or dispensations raised
• Work closely with ITSC, OSV and CTS to provide technical support to local users and local systems
• Local hands and feet on the ground along side the OSV Smaller locations will cover LAN, PABX and branch networks
• Security vulnerability management – MA patches, SVT outstanding issues, SAT completion, standard build usage
• Protectors of the local environment, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance, health and safety adherence etc

Qualifications and Skills
Technical - Must have:

• Strong PC / Server applications skills
• Strong knowledge of e-business systems and trading tools
• In depth knowledge of client server technologies
• Extensive exposure in Business services and the IT environments.
• Strong knowledge of FX and MM products
• Strong understanding of telecommunicationsnetworking
• Strong will to achieve business objectives
• Project Management skills
• Clear understanding of IT security policies.