Operations Excellence Manager at Jumia Nigeria

Objective

As the Operations Excellence Manager, your objective is to establish and sustain, Africa’s biggest E- commerce Logistics business, and ensure implementation of best in class processes to create a cost-effective and profitable company.

Responsibilities

• Set best in class processes to ensure great customer and seller experience within best cost efficiency including full implementation and regular trainings
• Monitor daily and weekly operations KPI and Ensure a continuous improvement of performance of our processes through Kaizen, Just-In-Time and Toyota 7 wastes methodologies
• Spearhead implementation of lean management practice across Jumia Services locally and globally
• Participate in technology development by giving constant feedback on requirement for Warehouse & logistics operations.
• Monitoring of 5S practices and Material handling
• Regular audit of processes
• Mitigate any likely risks in SCM Processes / Practices and Customer experience.
• Participate in structuring detailed logistics capacity planning of Key sale event (Mobile week, Black Friday…)

Competencies Required

• Must be customer focused
• Must be process oriented
• Structured analysis skills are key
• Attention to details is a must
• Must have influencing skills
• Excellent time management is key
• Proven ability to manage crisis is important

Qualification & Experience

• Bachelors degree from reputable university with 4 - 5 years of experience
• 2 - 3 years’ experience in the area of Logistics / Customer Service / Account management. 
• Some experience operations improvement and have handled teams.
• Experience in SCM in online or offline retail formats / FMCG companies is an advantage.