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  • Posted: Dec 12, 2016
    Deadline: Not specified
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    Jumia is your number one Online Shopping solution in Nigeria. There is an online electronic store where you can purchase all your electronics, as well as books, home appliances, fashion items, shoes, mobile phones and more online and have them delivered directly to you. Jumia has payment options that suit everyone, and we have a payment-on-delivery option fo...
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    Operations Excellence Associate

    As an Operations Excellence Associate, your objective is to establish and sustain Africa’s biggest E-commerce Logistics business, and ensure implementation of best in class processes to create a cost-effective and profitable company

    Objective

    As an Operations Excellence Associate, your objective is support the Operations Excellence Manager in establishing and sustaining Africa’s biggest E-commerce Logistics business, and in ensuring implementation of best in class processes to create a cost-effective and profitable company.

    Responsibilities

    • Set best in class processes to ensure great customer and seller experience within best cost efficiency including full implementation and regular trainings
    • Monitor daily and weekly operations KPI and Ensure a continuous improvement of performance of our processes through Kaizen, Just-In-Time and Toyota 7 wastes methodologies
    • Participate in implementing lean management practice across Jumia Services globally
    • Participate in technology development by giving constant feedback on requirement for Warehouse & logistics operations.
    • Monitor 5S practices and Material handling
    • Regular audit of data on Jumia Services processes
    • Mitigate any likely risks in SCM Processes / Practices and Customer experience.
    • Participate in structuring detailed logistics capacity planning of Key

    Competencies Required

    • Must be customer focused
    • Must be process oriented
    • Structured analysis skills are key
    • Attention to details is a must
    • Must have influencing skills
    • Excellent time management is key
    • Proven ability to manage crisis is important

    Qualification & Experience

    • Bachelor’s degree from a reputable university.
    • Must be passionate about e-commerce and operations in Africa.
    • 2 - 3 years’ experience in the area of Logistics / Customer Service / Account management. 
    • Little experience in vendor and Team management.
    • Experience in SCM in online or offline retail formats / FMCG companies is a plus.

    Method of Application

    Interested and qualified? Go to Jumia Nigeria on africainternetgroup.peoplehr.net to apply

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