Technical Account Manager at Microsoft

Job ID: 995733

Job Description

• Nobody does technology and service delivery quite like us. We’ve developed an unrivalled portfolio of software, services and devices that help businesses do business - bigger, better, faster and smarter. Whatever our customers’ objectives, be it improving end-user experience, business evolution, increased security or saving time and money - our Technical Account Managers are equipped with the resources, passion and commercial insight to help achieve them. 
• We work with all kinds of organisations, from the larger enterprise business or small-yet-savvy startups to giant government departments. What they all have in common, however, is the need to make the most of our innovative technologies. Which is where you, as a TAM, comes in. 
• If you are looking for an environment that will challenge you and a role which invites you to develop your own potential, whilst working with world-changing technology and a customer base that relies on Microsoft to help them to grow, then this role is for you. 
• Microsoft’s mission is ‘to empower every person and organisation on the planet to achieve more’. Microsoft Services, along with the relationships and business value you will drive as a TAM, exist to support this mission. 

Role Requirements 
We require all candidates to have proven experience in the areas below:

• Service delivery Planning and Management
• Customer satisfaction at C level  
• Project Management
• Operations Consulting
• Commercial awareness
• Building business relationships in the support and/or consultancy professions 

Requirements
We’re looking for people who:

• Inspire confidence and build robust working relationships with our customers
• Align our services and solutions to their business challenges and increasing the value of our partnership 
• Are able to engage with customers on the business transformational capabilities of our offerings and products such as O365, Azure, Windows 10 and Surface 
• Can work collaboratively across Microsoft to makes things happen, embrace responsibility and thrive on taking the initiative 
• Love the challenge of bringing clarity and vision where there is uncertainty too - acting as a catalyst for change both with your team and your clients 
• Naturally enjoy problem solving, you take pressure in your stride, accept feedback and know how to manage expectations 
• Possess sound judgement, customer focus and the ability to work in a performance-driven environment are all essential