Client Service Officer at Stanbic IBTC

Job ID: 19922

Job Details

• Group Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose

• To provide an operational Regional IT Support structure to ensure that general IT problems in the bank and particularly the assigned region are resolved promptly and efficiently.
• The operation support includes first level support on users’ workstations, file/print servers, IT peripherals, LANs and communication equipment.

Key Responsibilities/Accountabilities

• Provide first level support on IT related issues in all the branches within the region
• Repair/re-install and configure Microsoft Windows Operating Systems on desktops and notebook PCs.
• Upgrade/Downgrade and Configure Internet Explorer 7 for Finacle on users systems.
• Repair/re-install and configure Finacle client applications on desktops and notebook PCs.
• Carry out first level support on hardware (workstations, scanners, printers, and other peripherals).
• Carry out first level support on applications (Ms Operating system, MS Office suite, Finacle and Intranet applications) and ensuring online service availability during operational hours.
• Carry out first level support on LANs
• Carry out first level support on ATMs
• Support Trader and Mobile Payment solutions

Preferred Qualification and Experience

• Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics.
• At least 3 years’ experience in IT.

Knowledge/Technical Skills/Expertise

• Branch Rollout - Deployment of IT infrastructure (Link, LAN, Systems, Inverter/UPS power & Peripherals) for new branches
• Deployment of IT infrastructure (Link, LAN, Systems, Inverter/UPS power & Peripherals) to branches when BUs relocate
• Support new project deployment such as upgrade of Operating Systems and other applications, Antivirus & Patch deployment, Inverter, UPS, etc.
• Carry out other functions in the department that may be assigned.