Regional Technical Officer at Airtel

Job description
The successful candidate will lead, direct, coordinate and control all network operations, maintenance and resources in the region to ensure all goals (optimal network availability, coverage, maintaining target network key performance indicators [KPIs] and quality standards) are met to deliver plus one network quality.

He/She will also provide local network support for both the commercial teams in the region towards ensuring that network impacting issues are proactively resolved.

Duties and Responsibilities:

• Management of all Regional Network Operations & Maintenance Strategic Partners(SPs) to deliver optimal availability and QoS 
• Ensure overall proactive and continuous improvement of customer experience and perception in the region
• Responsible for the overall alignment of regional objectives with organizational objectives by ensuring effective communication of operational plan to all stakeholders as well as its execution and monitoring
• Ensure regional network performance across all KPIs
• Conduct weekly governance meetings and engagements
• Track progress, review all O&M tasks within the region and provide timely feedback to management to enhance effective decision-making
• Proactively communicate O&M status, issues & risks to management
• Accountable for overall regional compliance with policies, procedures and methodologies
• Conduct regular status/functional meetings with all stakeholders, ensuring follow through of all agreed actions
• Support periodic audit of all transmission, core and radio network and preventive maintenance schedule audit
• Ensure that special task/project required by HQ Technical is carried out in the region
• Ensure acceptance test procedure (ATP) is conducted for new nodes coming into the network
• Closely working with  MS Team to develop processes to prevent/reduce network failures
• Advising and ensuring implementation of preventive activities by MS Partners and Colo Partners in order to improve network performance
• Ensuring the adherence to applicable regulatory requirements
• Periodic review and analysis of worst cells and follows up with Zonal Technical Officers
• Drive continuous network improvement of own zone drawing up improvement plan and following up on related functions within network
• Co-ordinate the annual regional operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria -
• Co-ordinate annual regional operating plan compilation for Airtel Nigeria Networks
• Direct achievement of annual regional operating plan targets and all local and group operating expenditure saving initiatives to ensure optimization of all network investments
• Ensure key focus on recurring operating expenditure
• Drive the end to end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP [Process Management] -
• Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly
• Identify, document and implement pertinent processes   procedures and policies that will continually improve operational efficiency
• To ensure that all network facilities are maintained in adherence to global best practices

Regulatory Compliance
Ensure that all activities of operations and maintenance in the zone adhere to corresponding regulatory requirements in daily operations

Partner Management
Ensure all processes for effective management of partners
Ensure that zonal SP requirements receive the necessary support from both the network local and central teams

Team Management
Co-ordinate the Regional Networks team to ensure alignment with the organizational goals

Relevant Skill and Experience

• Bachelor of Electrical /Electronic Engineering or Telecoms Engineering(Masters Degree in Engineering a plus)
• Sound knowledge of Mobile Network O&M
• 8 -12 years of varied experience in operation and maintenance in the Telecom industry
• 4 -6 years managerial/Supervisory experience in a GSM/mobile company

Other requirements (Behavioural etc.)

• Team Management
• Analytical and Presentation skills
• Strategic negotiation skills
• Entrepreneurial disposition in decision making and managing resources
• Logical decision making abilities
• Flexible and dedicated
• Ability to innovate and deliver value to business
• Ability to manage an outsourcing partner to effectively deliver on service level agreements
• Ability to motivate and lead both internal and external partners
• Impeccable integrity and character
• Communication Skills
• Cost, process and automation Innovation