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Main Purpose of the Job:
Responsible for providing all aspects of technical support to end users within the constraints of the technical processes, thereby ensuring stability and maximal availability of these infrastructure components to the unit. Will be responsible for performing all technical tasks assigned to them.
Education, experience and competencies required:
* Minimum HND/BSc in Computer Engineering or Computer Science
* MCTS: 70-640 or 70-642 or 70-643
* ITIL Foundations certificate.
* CompTia A+ or DEL DCSE (Desktop & Portable)
*CompTiaN+ Nortel NCSS or Cisco CCNA is an added advantage
* MCITP: Enterprise Administration is beneficial
* 3-5 years relevant and IT support experience.
* Helpdesk and customer service experience
* Shift based work.
* Customer service skills.
Duties and Responsibilities.
* Ensures stability and maximal availability of the IT infrastructure components to the unit. as well as performing all technical tasks as assigned and required.
* Ensures closure of assigned 2nd level fault resolution calls within the required SLA
* Executes change control work orders as assigned within the required SLA
* Provides assistance or ad hoc training to users when required.
* Ensures maximum stability of IT infrastructure components by performing maintenance tasks. .
* Contributes to the continuous improvement of operational policies and procedures.
If you are interested in applying and you ar confident that you qualify in terms of the information set out in this
advertisement, please send your detailed curriculum vitae(CV), and a scanned passport picture to vacancies@suninternationalcom, using the "position code" as the subject of the email. Please note that only shortlisted applicants will be contacted.
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