Documentation Officer at Workforce Group

Job Description

• Provide administrative support documentation, accreditation, filing, database management, etc. to the Outsourcing business throughout the employee life cycle.
• This role will be accountable for the organisation’s indemnity through the assurance of SLA compliance.

Job Duties & Responsibilities

• Prepare and initiate employment related documents and ensure up to date documentation and filing processes
• Liaise with the relevant functions within the Outsourcing team to ensure strict compliance with documentation requirement
• Advise candidates/External Consultants and distribute information required for physical accreditation and documentation.
• Logistics support, provide assistance and staff support as requested; answer inquiries and provide regular status reports.
• Manage induction briefing/training sessions for new staff and ensure that they have accurate and timely information required to make effective transition.
• Work with verification officers to contact and conduct investigative interviews of applicants’ guarantors; develop and pursue lines of inquiry and direct applicants to provide additional information if needed.
• Analyze and verify applicant references (academic and professional); contact academic institutions and professional organizations to obtain and verify information.
• Research employees’ records to verify information and check for inconsistencies related to their information.
• Generate reports from the information obtained as at when required and maintain confidentiality.
• Periodically review client SLA to ensure compliance and incorporate change requests.
• Manage multiple assignments simultaneously, working independently or with other team members.

Challenge & Operating Environment:

• High propensity for forgery issues
• Work conditions require lifting items – files and documents
• May require working long hours.

Candidate Requirements

• Must have a B.Sc/HND
• Must be a Male, very smart and resourceful.
• Must have experience in job functions such as verification, ensuring compliance to set standards, handling archives, data analysis, doing reports and multitasking.