Customer Sales Advisor at Best Mobile

Job Summary: Interact and approach customers with the aim of making a sale, provide and process information in response to their inquiries, concerns and requests about products and services.

Key Responsibilities:

• Listening to customer requirements and presenting appropriately to make a sale.
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments and complaints and record details of actions taken.
• Respond promptly to customer inquiries and resolve customers complaints.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Provide pricing and delivery information.
• Attract potential customers by answering product and service questions: suggesting information about other products and services.
• Open customer account by recording account information.
• Maintain customer records by updating account information.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Conduct regular general store housekeeping to ensure store is clean and tidy.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team efforts by accomplishing related results as needed.
• Carry out all activities as assigned by the Customer Sales Team Lead.

Knowledge/Skills/Ability:

• Ability to use one’s initiative and as a member of a team.
• Effective verbal communication skills.
• Strong interpersonal skills.
• Self-driven and result oriented.
• Sound product knowledge.
• Strong telephone etiquette

REQUIREMENTS
Education and Experience:

• A relevant degree in any discipline
• One year working experience in a customer service role within a reputable organization.
• Proficiency in MS Office applications.

REASONING ABILITY

• Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read, analyze, and interpret the most complex documents.