Technical Works Group Office Assistant (19/16 LOS) at British High Commission

Grade: A1 (L)
Type of Position: Permanent
Job Category: Foreign and Commonwealth Office (Operations and Corporate Services)
Job Subcategory: Estates

Job Description (Roles and Responsibilities)  
Main purpose of job:

• General administration of Technical Works Group (TWG) operation.

Roles and responsibilities / what will   the jobholder be expected to achieve?

• Monitoring the TWG inbox and helpdesk.
• Receiving phone calls/e-mails from clients regarding emergency maintenance requests.
• Control of the works requests cycle (reactive and day to day maintenance) this   includes:- Originating/Receiving/Registering works request; Acknowledgement and delegating works to the relevant teams; Reporting on client’s satisfaction.
• Drafting notices and information to clients and replies to their queries.
• Filing of correspondence, purchase and contract documents.
• Co-ordination of the Pre-Planned Maintenance (PPM) regime
• Filling entries onto Pyramid.
• Preparation of Permanent staff overtimes on monthly basis.
• Administration of casual staff payroll.
• Compile property files and ensure they are up to date regarding Mini Building Hazards Risk Assesment required documentation.
• Receipting goods & services on prism.
• Asset management for TWG.
• GPC Card for general supplies; confirmation and payment.  
• Administrative support for the TWG Foreman.
• Training co-ordinator for TWG.
• Administrative support for Technical works Supervisors.
• Advising and monitoring TWG Artisans in the correct use of Prism.
• Telephone tree co-ordinator
• Deal with Government utility departments and outside contractors when required
• Works requests analysis and to implement Estates management policies to increase work efficiencies.
• Complete the appraisal cycle as reporting and countersigning officer for line managed staff as delegated by the TWG foreman.

Essential Qualifications and Experience  

• Fluent in spoken and written English
• IT literate and familiar in Microsoft office applications.

Desirable Qualifications and Experience:

• Organisational and project management skills
• Knowledge of building management

Required competencies:  

• Changing and Improving, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace

Remuneration
Starting monthly salary: N248,761

Start Date  
1st November, 2016