Fraud Manager at Jumia Nigeria

Objective

As Fraud Manager, you will be in charge of identifying and implementing a wide range of actions to prevent and manage fraud on the company’s platform.

Responsibilities:

• Proactively identify fraud trends that may impact business goals and targets.
• Research internal and external data to identify risky behaviours and create strategies to minimize fraud.
• Optimise systems to achieve optimal acceptance rate while keeping fraud loss to a minimum.
• Develop and maintain machine learning models to detect fraud.
• Act as fraud subject matter expert towards other departments such as marketing and product development.
• Lead a regional team of senior fraud analysts.
• Ensure operational processes are adequate, documented and enforced (e.g. fraud monitoring, dispute management, KYC, chargebacks and protection policies).
• Conduct or coordinate investigations on suspected fraudulent activities and provide recommendations to management and/or respective law enforcement agencies.
• Report periodically to management in a clear and concise manner.
• Ensure necessary records and databases are maintained for regulatory, research and reporting purposes.

Competencies Required

• Proactively identify fraud trends that may impact business goals and targets.
• Research internal and external data to identify risky behaviours and create strategies to minimize fraud.
• Optimise systems to achieve optimal acceptance rate while keeping fraud loss to a minimum.
• Develop and maintain machine learning models to detect fraud.
• Act as fraud subject matter expert towards other departments such as marketing and product development.
• Lead a regional team of senior fraud analysts.
• Ensure operational processes are adequate, documented and enforced (e.g. fraud monitoring, dispute management, KYC, chargebacks and protection policies).
• Conduct or coordinate investigations on suspected fraudulent activities and provide recommendations to management and/or respective law enforcement agencies.
• Report periodically to management in a clear and concise manner.
• Ensure necessary records and databases are maintained for regulatory, research and reporting purposes.

Qualification & Experience

• A BSc in Economics, Statistics, Accounting, Finance or equivalent from a recognised and accredited University
• Professional Qualification like CFE, ISACA, etc is an added advantage
• Minimum of 4 years’ experience working in a fast-paced corporate environment preferably in a similar role
• Experience in fraud management, high risk account management, internal audit, information security, management report, statistics
• Adequate knowledge of the E-commerce Industry