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  • Posted: Sep 7, 2016
    Deadline: Sep 12, 2016
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    PFL (Preparation for Life) Pvt Ltd is a part of PFL Group International, one of the leading UK owned and managed student placement agencies. PFL was established in 1997 and has come a long way in 17 years, retaining its excellence in study abroad and visa counselling We offer the widest range of services and commitments to our student customers seeking highe...
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    Conversion Officer/ Manager

    Key Responsibility Areas

    • Counsel and provide up-to-date information to allocated registered students
    • Laying out all available options and opportunities to clients and taking into consideration their peculiar cases.
    • Conversion of a minimum of 70% of all registered clients - progressing 7 out of every 10 registered clients on their spreadsheet from registration to offers, deposits and eventually, visas.
    • Provide overall excellent service to all clients and increasing referral base.
    • Collate and send details of deferring students to the Conversion Manager.
    • Give appropriate guidance to prospective clients on suitable and available choices.
    • Maintain full update on all PFL partner institutions regarding courses, materials and procedures.
    • Properly manage all allocated clients’ applications and promptly move clients progressively and timely through the various application/visa counselling stages till completion.
    • Maintain a constantly interactive follow-up and feedback system with clients from registration to visa success.
    • Carry out routine relationship management/follow up on progress of clients in their various study destinations.
    • Prepare and render weekly and monthly reports to the Conversion Manager copying Branch Manager on student status, applications, offers, deposits, challenges, deferrals and visa counselling.
    • Provide full counselling guidance in the areas of academic, financial, destination and visa to registered clients.
    • Effectively processing and submitting clients’ applications to institutions of choice and ensuring offers are obtained for the appropriate institutions.
    • Inform Conversion Manager copying Branch Manager of any delay regarding applications from different universities.
    • Document all transactions/communication with clients in writing and via emails.
    • Maintain an updated client database at all times with adequate use of the clients’ files and call memo.
    • Supervising the CRM officer to ensure the log-on of applications to institutions for monitoring, follow-up and conversion.
    • Undertake the general walk-in enquires for all PFL divisions.
    • Any other related task that may be assigned. Role Requirements

    Experience and Qualifications

    • Undergraduate degree or able to demonstrate the level of key skills required at degree level - essential
    • Considerable experience in a customer facing role - essential
    • Experience in an administrative role - essential
    • Experience of working in international education - desirable
    • Marketing experience - desirable

    Skills and Knowledge:

    • Excellent verbal and written communication skills - essential
    • Proficient in basic use of Microsoft Office suite - essential
    • Knowledge of basic marketing principles - desirable
    • Knowledge of international higher education - desirable

    Personal Qualities:

    • Professional demeanor
    • Flexible and positive attitude
    • Organised and methodical
    • Excellent interpersonal skills

    Method of Application

    Interested and qualified candidates should send their Applications and CV's to dideolu.alabiade@preparationforlife.com

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