Conversion Officer/ Manager at PFL Education - Preparation for Life

Key Responsibility Areas

• Counsel and provide up-to-date information to allocated registered students
• Laying out all available options and opportunities to clients and taking into consideration their peculiar cases.
• Conversion of a minimum of 70% of all registered clients - progressing 7 out of every 10 registered clients on their spreadsheet from registration to offers, deposits and eventually, visas.
• Provide overall excellent service to all clients and increasing referral base.
• Collate and send details of deferring students to the Conversion Manager.
• Give appropriate guidance to prospective clients on suitable and available choices.
• Maintain full update on all PFL partner institutions regarding courses, materials and procedures.
• Properly manage all allocated clients’ applications and promptly move clients progressively and timely through the various application/visa counselling stages till completion.
• Maintain a constantly interactive follow-up and feedback system with clients from registration to visa success.
• Carry out routine relationship management/follow up on progress of clients in their various study destinations.
• Prepare and render weekly and monthly reports to the Conversion Manager copying Branch Manager on student status, applications, offers, deposits, challenges, deferrals and visa counselling.
• Provide full counselling guidance in the areas of academic, financial, destination and visa to registered clients.
• Effectively processing and submitting clients’ applications to institutions of choice and ensuring offers are obtained for the appropriate institutions.
• Inform Conversion Manager copying Branch Manager of any delay regarding applications from different universities.
• Document all transactions/communication with clients in writing and via emails.
• Maintain an updated client database at all times with adequate use of the clients’ files and call memo.
• Supervising the CRM officer to ensure the log-on of applications to institutions for monitoring, follow-up and conversion.
• Undertake the general walk-in enquires for all PFL divisions.
• Any other related task that may be assigned. Role Requirements

Experience and Qualifications

• Undergraduate degree or able to demonstrate the level of key skills required at degree level - essential
• Considerable experience in a customer facing role - essential
• Experience in an administrative role - essential
• Experience of working in international education - desirable
• Marketing experience - desirable

Skills and Knowledge:

• Excellent verbal and written communication skills - essential
• Proficient in basic use of Microsoft Office suite - essential
• Knowledge of basic marketing principles - desirable
• Knowledge of international higher education - desirable

Personal Qualities:

• Professional demeanor
• Flexible and positive attitude
• Organised and methodical
• Excellent interpersonal skills