MacTay Consulting has been in existence for over 28 years in Nigeria. We are a member of TACK and TMI, international consulting companies operating in over 60 countries and with a combined experience of over 80years.
Our global network of partners and experience means that our clients enjoy all the benefits of a local office, while drawing upon our multi...
Read more about this company
Particular applications to be supported and maintained include Service Desk, Change Management, Service Request Management, Dashboards and Business Analytics, and Asset Management.
Based on the project requirement to deploys, configures and maintains all the project required IT tools, including the BMC Remedy ITSM tools, monitoring tools and automation tools and related integrations.
Frequent interaction is required with IT Service Center, the change management team, the asset management team, database team, and server team. Problem solving, communication and teamwork are keys to success in this position.
Design, development, customization and administration of Remedy-based systems that align with Incident, Problem, Change, Service Request, Asset and Knowledge Management
Continuous optimization of these (and future) tools to better align with IT Service Management best practices (e.g. ITIL)
Customization and creation of Remedy workflows according to customer requirements
Ability to estimate work effort for customizations, enhancements, and configuration requests
Advanced analysis and troubleshooting
Creating and maintaining technical documentation with respect to system design
Requirements
More than 5 years IT operation and maintenance experience, master mainstream IT operation and maintenance tools, automation tools, reports tools. Be familiar with process deployment and configuration
Ability to manage and monitor application availability and have excellent ability of analysis, problem-solving
With strong communication skills, be able to organize IT service desk, change management team, asset management team, database team and server team to discuss and solve problems
MyJobMag Career Kickstart Scholarship 2026: Training Report & HighlightsFollowing the resounding success of the pilot programme, the MyJobMag Career Kickstart Scholarship 2025, the second edition was launched in 2026 to expand impact and deepen outcomes. Here's everything you need to know about how the training went.
AI's Impact on Jobs and Organisations (Nigeria report)This report examines the extent to which AI is affecting jobs and organisations in Nigeria. It brings together perspectives from HR professionals and managers across different industries.
30 Contract Staffing Risks That Could Get Your Company SuedThis piece outlines 30 contract staffing risks that have real legal consequences under Nigerian law. If you are a business owner, HR professional, or staffing agency operator, you will find this highly valuable.
10 Steps to Building an Effective Talent PipelineLearn how to keep a list of good candidates ready in advance, before a role becomes vacant. Discover step by step the process of building a talent pipeline that works.
Gmail
Yahoomail