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  • Posted: Sep 2, 2016
    Deadline: Not specified
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    MacTay Consulting has been in existence for over 28 years in Nigeria. We are a member of TACK and TMI, international consulting companies operating in over 60 countries and with a combined experience of over 80years. Our global network of partners and experience means that our clients enjoy all the benefits of a local office, while drawing upon our multi...
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    Front Office Manager

    Job Description

    • Design and evaluate quarterly PBC (Personal Business Commitment) with team member
    • Attend daily NOC operation meeting
    • Attend Weekly OPS meeting
    • Request advanced product training
    • FO daily, weekly, monthly report design and quality improvement.
    • FO handover report design and quality improvement
    • Create and perfect work flow
    • Ensure all TT are created within SLA
    • Ensure FO team get the newest topology and network information
    • Ensure FO team get the newest fault category and fault grading
    • Ensure 7*24 monitoring all network service, such as traffic, signaling, circuits, and availability KPI, etc.
    • Ensure FO team to escalate all the network problem according to SLA, including availability KPI
    • Ensure all TT are followed and updated according to SLA
    • Conduct audit troubleshooting analyze report and preventive guidance, and train FO engineer how to do trouble shooting
    • Follow the critical network issues and update to NOC manager, and Irancell managers
    • Make FO preventative maintenance plan and ensure implementation quality
    • Ensure issues found by preventative maintenance are properly escalated
    • Ensure FO team to do Data collection, Network performance collection and 7*24 monitoring
    • Audit CR and arrange FO team to supervise the service during CR implementation, and verify the service status after CR finished
    • Ensure all the CR are properly recorded and followed
    • Ensure FO team to supervise and follow up all network equipment integration, ATP with project department
    • Arrange FO team to cooperate with BTS acceptance and ensure quality, such as TCH availability, etc
    • Arrange FO team to check hardware and software version, data configuration
    • Ensure all the site access are under FO control and have reference number
    • Ensure FO team to supervise network service status during site access
    • Ensure all network problem caused by site access are properly followed
    • Ensure a good and reasonable shift plan, especially during holidays and festival
    • Ensure shift plan implementation quality
    • Ensure the quality of shift handover
    • Possesses detailed knowledge in GSM, 3G and IP
    • Knowledge in Network Management Systems and TMN Architecture (OSS, LAN, WAN, TCP/IP)
    • Good knowledge of network topology, traffic handling capabilities and traffic characteristics
    • Good knowledge of network performance / configuration parameters and their interpretation and use
    • Network service / performance focused
    • Good knowledge about network operation processes and interfaces
    • Good knowledge of network implementation / integration processes
    • Detail knowledge in Transmission : Microwave, Optical, Leased Lines

    Requirements

    • Bachelor Degree in Engineering (Electrical & Electronics) / Bachelor Degree in Telecommunications / Bachelor Degree in Computer Science
    • 5 to 6 years of relevant working experience
    • Performance management
    • Communication skills at CxO level
    • Customer Expectation Management
    • Excellent team player
    • High level leadership skills(be able to manage a team of 70+)
    • Excellent reporting and planning skills
    • Time management
    • Fault management
    • Good analytical and investigation technique
    • Excellent team player
    • Decision Making Skills

    Method of Application

    Interested and qualified? Go to MacTay Consulting on mactay.workable.com to apply

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