Return Merchandise Authorization Officer (RMA Officer) at Pragmatic Technologies

Responsibilities

• Attend to customers complaints relating to technical faults on the company products.
• Receive incoming returned products (defective) from customers.
• Verify all incoming returned products to authenticate receipt of items i.e. customer information and product registration.
• Liaise with the customer and workshop regarding the status of product repair.
• Communicate the repair charges to customers.
• Proper documentation and maintenance of the database system.
• Release repaired products to customers
• Test repaired products for customers at collection point.

Qualifications
OND/City and Guild/ NABTEB in Electrical/Electronic Engineering
Experience
1 -2 years’ relevant experience
Skills

• Knowledge of electrical/ electronic devices
• Strong organizational and time management skills
• Ability to effectively address issues at all levels of management
• Collaborative, flexible and adaptable
• IT Savvy; Working knowledge of Microsoft Office applications including Outlook, Word and Excel