Solution Engineer at Telvida Communications Services

Responsibilities

• Develop technical documents such as product specifications, Visio diagrams, etc
• Provide day-to-day support, proactive maintenance and perform independent complex system troubleshooting
• Work closely with clients to integrate ITA products with customer software by understanding clients’ business requirements and recommending solutions to achieve the desired results.
• Participate in the identification and development of tools and scripts to more efficiently resolve client issues, and to facilitate analysis of customer data.
• Participate in implementation and deployment projects, from inception to delivery, including requirements gathering, consulting, workshops, integration and production launch assistance.
• Consult with other engineers and with customers to make the best use of leading edge, new and existing products and tools.
• Design and carry out performance tests on customer queries, analyze the results, and make recommendations for query and hardware changes.

Requirements and Qualifications

• A good university degree in computer science, Information systems, Electrical engineering or a related technical discipline with a minimum of 1-2 years in IT/ Networking or a related technology-based industry
• Candidate will possess a broad technical knowledge of analog, digital and VoIP voice services; IP networking; and data service provision
• In-depth knowledge and understanding of networking technologies, design principles and practical application
• Familiarity with IP Convergence including the design and implementation of IP telephony(IPT)/Voice over IP (VoIP) solutions is an added advantage
• Familiarity with installation and maintenance of Video Conferencing, Unified Communication and Collaboration solutions will be an added advantage
• Cisco certifications such as CCNA and/or CCDA will be an added advantage
• Candidate must possess Strong technical and analytical, problem solving and Interpersonal skills.
• Excellent skills in teamwork, leadership and communication
• Professional self-starter, high level of motivation, customer empathy and ethics
• Strong analytical and reasoning abilities
• Ability to collect and analyze data, draws conclusions, and make actionable recommendations.
• Candidate must be result-oriented