Network Access Project Manager at Lonadek

Job Description

• Manage planning and operations teams and external contractors during project execution.
• Manage and co-ordinate support and service engineers in attending to customers’ service requests and resolving same within SLA lead time with the aim of meeting Key Performance Indices (KPIs).
• Ensure the agreed project management methods, standards and processes are maintained throughout the project lifecycle.
• Plan strategically for contract management and retention
• Escalates project issues in a timely fashion
• Plan and manage customer meetings; resolve internal and external issues
• Build and maintain key client relationships in order to grow and retain existing accounts by presenting need specific solutions based on business requirements.
• Liaise with cross functional internal units; Sales, Marketing, Technical, Legal, Finance etc, to manage and coordinate implementation of agreed tasks within defined timelines.
• Coordinate the installation of network equipment at customer premises.
• Provide the executives with ad hoc and periodic Project environmental reports specifically to do with project costs, lessons learnt and risks
• Engage and interact with decision makers at a senior level to identify new and emerging business opportunities for the company