Administrative Assistant at Bradfield Consulting

Do you have a passion for working with victims of sexual assault, domestic violence, and sex trafficking? If you are, you could be our next ADMINISTRATIVE ASSISTANT at WARIF.

Our client, Women at Risk International Foundation (WARIF) is about to implement programs to promote and protect the rights of women and girls in Nigeria. One of which is to provide support services to victims of sexual assault, domestic violence, and sex trafficking. As part of its objectives, WARIF is establishing a Sexual Assault Referral Centre(SARC) in Lagos to provide urgent medical care, psychosocial counselling services and referrals for Legal and other related services to survivors of sexual assaults, domestic violence, and sex trafficking.

RESPONSIBILITIES

• To support the SARC Centre Manager in tasks relating to the SARC Centre
• Maintain confidentiality in all aspects of patient, staff and agency information
• Maintain confidentiality as required within the role and to be able to work on issues of a sensitive or confidential nature in a confident and capable manner
• Deal with highly sensitive and confidential enquires and patient information appropriately and within the boundaries of information governance
• Maintain electronic and hard copy filing systems
• Answer and transfer telephone calls
• Maintain office supply inventories
• Open, sort and distribute incoming correspondence, including faxes and email
• Co-ordinate local complaints and concerns, including logging complaints, typing up complaint responses etc.
• Perform specific and general clerical duties to include, but not limited to, use of clinical IT systems, reporting and monitoring, setting up clinical templates
• File and retrieve organisational documents, records and reports
• Order office stationery and other supplies within approved procurement system
• Support the service and take notes and organise distribution of agendas and minutes
• Assist with overall maintenance of the organisation and its offices
• Liaise with external service providers
• To undertake general administrative work, including dealing with healthcare professionals, other professionals over the telephone or face to face
• To prioritise own workload but refer to line manager for problems with conflicting priorities
• Uphold and adhere to corporate policies and protocols

• Other duties as assigned by line manager

SKILLS AND COMPETENCIES

• Intermediate IT skills, ability to use Word, Excel, PowerPoint and Outlook packages
• Good written & oral communication skills
• Problem-solving skills
• Prioritising diverse workload often under pressure

EDUCATION AND EXPERIENCE

• Degree/Higher Diploma in social sciences or related field
• At least 2-3 years experience working in an administrative capacity preferably in a nongovernmental organization.
• Knowledge of gender-based violence issues in the Lagos context
• Experience of healthcare sector background