IT Consultant at Chemonics International

Job Description

• Chemonics seeks an information technology (IT) consultant who will be responsible for providing effective support to the USAID-funded MARKETS II project as it pertains to information technology.
• This includes troubleshooting problems that arise with hardware such as computers, printers, and the network, as well as issues that arise with software being utilized in conjunction with hardware.
• The IT consultant will address any challenges that may arise with the existing IT infrastructure within MARKETS II head office and the regional offices in Kano and Lagos.
• This is a temporary, full-time position based in Abuja, Nigeria with periodic travel required. It is anticipated to be a six-month assignment with the option of extension.
• The IT consultant will be expected to work a 40-hours workweek during this period. The IT consultant reports to and is directly supervised by the MARKETS II Finance and Administration Manager.
• We are looking for individuals who have a passion for making a difference in the lives of people around the world.

Responsibilities

• Set up and configure new machines in conformity with the project’s/USAID’s standards
• Promptly setup new users in Microsoft Outlook 2010 and administer backend proprietary mail server
• Oversee the physical internet setup of the office to ensure maintenance is provided as necessary to ensure continued optimal service
• Manage active directory server, firewall, and a complex local area network (LAN)
• Oversee network security by making sure all computers have anti-virus/internet security software; run regular scans to keep systems and local area network safe
• Ensure that the server is functioning properly and back up of the shared drive is made each day and bi-weekly on the offsite back up drive
• Administer the shared drive to ensure access controls are in place for various folders
• Track and monitor help desk issues and time to respond to each request to ensure and document adequate client service
• Coordinate with existing ISPs for Abuja, Lagos, and Kano offices on quarterly subscriptions and commitments to 99.9% uptime service
• Support the IT needs for different meetings or conferences by setting up laptops and projectors for PowerPoint presentations
• Oversee the IT systems in place in Kano and Lagos offices so that their IT systems are effective and allow for a productive work environment
• Provide IT support for MARKETS II staff at Enugu State Government ADP Enugu office and PIND Warri Office
• Produce work products in conformity with Chemonics’ and clients’ standards
• Uphold confidentiality of all project internal documents on the server
• Other duties as assigned

Qualifications

• Four-year degree or certificate in field related to information technology required
• Minimum 3 years’ experience in an IT position required
• Excellent working capabilities with MS Office
• Certification from Comptia (A+), CISCO (CCNA) or Microsoft (MCSE) is preferred
• Good interpersonal skills, honesty, and commitment to excellence
• Ability to establish and maintain effective, sustainable relationships with project staff, USAID Mission personnel, and the general development and business community
• Experience with donors and USAID is preferred
• Strong organizational and work prioritization skills, attention to detail
• Ability to work both independently and as part of a team
• Demonstrates leadership, versatility, and integrity