IT Technical Support Officer at Brookspharma Nigeria Limited

Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Support the warehouse supervisors with additional information from the database
• Participating in defining future processes and translating into functional requirements
• Categorize issues and escalate where necessary to the appropriate next level
• Provide solutions for equipment failures like scanners, printers
• Prepare system and performance tests
• Monitor installation of software delivery notes and test bug fixes
• Planning and undertaking scheduled maintenance upgrades
• Talking to clients and computer users to determine the nature of problems
• Responding to breakdowns
• Investigating, diagnosing and solving computer software and hardware faults
• Repairing equipment and replacing parts
• Supervising junior engineering and technical staff
• Agreeing timescales
• Obtaining replacement or specialist components, fixtures or fittings
• Checking computer equipment for electrical safety
• Maintaining records of software licences
• Managing stocks of equipment, consumables and other supplies.

Qualifications

• Bachelor's Degree in Computer Sciences, Information Technology and any other related field.
• At least 3 years’ experience in an IT support role.
• A recognized IT certification.

Key Skills:

• Technical skills
• Organizational skills
• Interpersonal skills
• Communication skills
• Patience
• A meticulous and methodical nature
• A logical mind
• Capable of working well under pressure
• Enthusiasm to be continually learning