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Responsibilities:
• Monitoring and organizing all activities within the cargo terminal on a shift basis.
• Represent the cargo services division as the focal point for all activities and queries from customers.
• Ensure reliable customer service delivery and on time performance is maintained.
• Motivate, coach and support supervisors and other operations staff to ensure that the team achieves targets and provides total customer satisfaction.
• Initiate awareness among staff members regarding company’s policies and procedures with regards to the safety and security measures.
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