Front Desk Officer at Bella Rose Hotels & Suites

Duties and Responsibilities

• Ensure outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Allocate rooms to expected arrivals after checking the guests’ preferences and special requests.
• Cross Check all billing instructions to make sure they are correctly updated
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Performs other duties as assigned, requested or deemed necessary by management.
• Ensure Front office log book and hotel log book is always updated.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager.
• Participate in hotel committees and task force assignments.
• Assist all departments in servicing the guests during high volume periods.

Prerequisites:

• A positive attitude and excellent communication skills.
• Experience of motivating and leading a winning team.
• Ability to remain calm whilst under pressure.

Education

• OND in Hotel Management, Business Administration or related field.

Experience

• Minimum 2 to 3 years work experience as Front desk Officer in a hotel.