Entry Clearance Assistant - Team Leader at British High Commission

Location: Abuja
Job Category: Other British Government Departments (Partners across Government, including UK Visas)
Job Subcategory: UKVI (UK Visas and Immigration)
Grade: A2 (L)
Type of Position: Fixed Term
Duration of Post: 12 months

Job Description (Roles and Responsibilities)

• Line management of 5 grade A1(L) staff
• Team Leader of the Customer Care and Registry Unit
• Management of the different aspects of this team including:
  • Escalations
  • Correspondence
  • Management of JRs and PAPs
  • File Management
  • Appeals
  • ARs
  • IHS (payments and refunds)
  • Provide daily statistical data to the Operations Manager
  • Ensure the smooth running of the CCU / Registry teams

Essential Qualifications and Experience

• Previous experience of working within a visa section
• Microsoft Office package
• Customer service experience preferable

Required competencies:

• Seeing the Big Picture, Making Effective Decisions, Leading and Communicating, Managing a Quality Service, Delivering at Pace.

Additional Information:

• Employees recruited locally by the British High Commission in Abuja are subject to Terms and Conditions of Service according to local employment law in Nigeria.
• Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
• Reference checking and security clearances will be conducted.
• Any questions you may have about this position will only be answered during interview, should you be invited.

Remuneration
Starting monthly salary (N360,778)