Account Manager at Hamilton Lloyd and Associates

Job Summary:

• The Account Manager shall be responsible for Sales/Sales Management for both new business development and management and growth of business in existing clients.
• Develop relationships with customers for future development. Maintain strength of the company image and quality in front of Customer.

Key Responsibilities:

Principal Accountabilities/Objectives:

• Identify sales prospects
• Prospects aggressively and develops new customers through networking, referrals, company lead generation and cold calling and follows up appropriately to obtain appointments.
• Identify new business and ways to increase revenue share of within existing accounts.
• Monitor account performance and ensure that the set targets are met.
• Maximize customer satisfaction by developing and maintaining excellent relationships and effective communication channels.
• Manage the customer relationship for assigned accounts and develop revenue stream
• Be both proactive and reactive to the customer’s needs and actively manage/monitor their performance (conduct and facilitate regular client visits.)
• Monitor account performance and ensure that the set targets are met.
• Prepare necessary reports (RFP's, Metrics, Periodic Business Reviews) and maintain in company database.  Provide monthly reporting of revenue intake and closed sales to BDG General Manager.
• Maintain complete customer files and maintain appropriate customer and prospect information into the company contact management database.

Communications and Work Relationships

• Demonstrate ability to interact and cooperate with all company employees.
• Build trust, value others, communicate effectively and politely with mutual respect
• Maintain professional internal and external relationships that meet company’s core values.
• Proactively establish and maintain effective working team relationships with all other departments.
• Have a good understanding of customer and market dynamics and requirements.

Knowledge, Skills, Experience and Competency requirements:

• Must have a good University degree or HND in Electronic/Electronics or Telecommunications Engineering (minimum of Second Class or equivalent)/science degree
• Excellent interpersonal skills
• Excellent communication skills
• Must be energetic, honest and reliable