Operations & Transformation Consultant at Ericsson

The following experience is essential:

• Excellent working knowledge of ICT, network and business processes in the areas of OSS, BSS and network technology
• Working knowledge of using and supporting ITIL and/or eTOM standards
• Proven sales and delivery record with a focus on transformation and/or operational transformation and efficiency programs
• The ability to create robust value propositions and business cases for systems and process transformation
• Prior consulting experience from within a consulting practice

If you are interested in getting exposure to Africa, like to travel, be exposed to cutting edge technology that makes a difference to our continent, then apply to join our growing and dynamic consulting team.

Ericsson Consulting has 12,000 Strategy, Operations & Technology consultants, delivering more than 1,500 consulting and systems integration engagements a year. Serving clients for 10 years across 180+ countries we are building a great track record. This is a great opportunity to work for a dynamic company with global career options.

Role Description

• Sell and deliver enterprise transformation and business process improvement projects to telecoms clients
• Shape and lead holistic programs that translate operational shortfalls into transformation programs
• Define roadmaps for organization change and process development
• Undertake capability and assessments across processes and systems
• Support operators in defining data requirements and leveraging real time data to drive improved customer experience

Skills

• Analytical and problem solving skills
• Excellent communications skills (both oral and written) – able to explain complex concepts
• Consultative selling knowledge
• Team and stakeholder management

Experience

• Deep telecommunications industry knowledge
• Excellent working knowledge of ICT, network and business processes in the areas of OSS, BSS and Network technology in wireline or wireless environments.
• Proven sales and delivery record with a focus on transformation and/or operational transformation and efficiency programs for telecommunications companies.
• Working knowledge of using and supporting ITIL, eTOM and security standards. Certification in one or more of these standards is a plus. TOGAF and Frameworx knowledge beneficial.
• Understanding of processes and architecture related to  fulfilment, assurance and billing
• Managing cross functional teams
• Experience and  ability to interact with senior (C-Level) stakeholders

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Requirements

• 4 years + experience in consulting
• 3 years + experience within  telecommunications industry architecting end-2end solutions or leading transformation projects
• Previous employment in a consulting company / division
• Willingness and ability to travel in Africa up to 75% of the time
• Minimum relevant 3 year Bachelor’s degree (postgraduate qualification recommended)
• Location: South Africa, Ghana, Kenya, Nigeria, Senegal